Frequently Asked Questions
How will I know my order has been confirmed?
Once your order has been placed successfully, you will receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. Once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it.
How can I track my order?
Once your order has been dispatched, you will receive tracking information by email so you can follow your delivery.
How long does delivery take?
Delivery times depend on your destination and the shipping service available for your order. Estimated delivery information will be provided during checkout or with your shipping confirmation.
Can I return an item?
Yes. Items must be returned unworn, unused and in their original condition with all original tags and packaging. Please refer to our Returns Policy for full return conditions.
Can I exchange an item for a different size?
Availability may vary. If you need a different size, please contact us and we will help you with the available options.
How do I choose the right size?
Please refer to the Size Guide on each product page before ordering. Where relevant, we provide garment measurements and international size conversions.
What if I am between sizes?
Fit may vary depending on the garment and level of compression. Check the individual product’s Fit & Sizing information for our recommendation.
How should I care for my activewear?
Always follow the care instructions supplied with your garment. Gentle washing and avoiding excessive heat generally helps performance fabrics maintain their stretch, shape and finish.
Are all Rep Zone products made from the same fabric?
No. Fabric composition and performance features vary by product. Exact material information will be shown on each individual product page.
How does Rep Zone select its activewear?
We focus on performance, fit, fabric feel, construction and overall finish. Product specifications and quality are carefully evaluated before a style becomes part of the Rep Zone collection.
Where can I find detailed information about a product?
Each product page includes dedicated information for Product Details, Fabric & Care, Fit & Sizing, and Delivery & Returns.