Refund policy
RETURN AND REFUND POLICY
We offer a 15-day return period, which means you have 15 days after receiving your item to request a return.
To be eligible for a return under our return policy, your item must be unworn, unused and in its original condition, with all original tags and packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at info@repzoneactivewear.com. If your return is accepted, we will provide you with the appropriate return instructions and return address. Please do not send items back before contacting us and receiving return instructions.
Our 15-day return policy does not limit any statutory consumer rights that may apply to you.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible at info@repzoneactivewear.com.
Once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it. This does not affect any statutory right of withdrawal that may apply to you.
DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.
Please include your order details and, where possible, photographs of the issue so that we can assess it and provide an appropriate solution.
Your statutory rights regarding faulty, damaged or incorrectly supplied goods remain unaffected.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may be excluded from returns where permitted by applicable law, such as personalized products or sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken.
If an item is subject to a return restriction, this will be clearly communicated where applicable.
Sale or discounted items are not excluded from statutory consumer rights solely because they were purchased at a reduced price.
EXCHANGES
If you would like a different size, colour or item, the quickest option is to return the original item and place a new order for the replacement item once your return has been arranged.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 days after receiving your goods, without giving a reason.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period. You can contact us at info@repzoneactivewear.com.
After notifying us of your withdrawal, the goods must be returned within the applicable statutory return period.
For a change-of-mind return, the direct cost of returning the goods is the responsibility of the customer unless we have agreed otherwise or applicable law requires us to cover the cost.
If goods are defective, damaged or incorrectly supplied, applicable statutory consumer protections apply.
The statutory EU right of withdrawal exists independently of our voluntary 15-day return policy and is not limited by the conditions of that voluntary policy.
REFUNDS
Once we have received and inspected your return, we will notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method. Please remember that your bank, credit card company or payment provider may require additional time to process and post the refund.
For statutory EU withdrawals, refunds will be handled within the time limits required by applicable consumer law. Where required by law, this includes eligible standard delivery costs. We may be entitled to wait until the returned goods have been received, or until you provide evidence that the goods have been returned.
For any questions regarding returns, refunds or cancellations, please contact us at info@repzoneactivewear.com.